TTEC Work from Home: Customer Service Representative

TTEC Work from Home: Customer Service Representative

 

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Alabama, USA

 

Full Job Description
TTEC Work from Home:
  • Position: Customer Service Representative
  • Location: Remote (Anywhere in the United States)
  • Type: Full-time, Part-time, Temporary
  • Salary: Competitive

About Us:

TTEC is a global customer experience company that provides exceptional service to diverse clients across various industries. We are committed to delivering innovative solutions and creating a positive impact on our clients’ businesses.

Job Overview:

As a TTEC Work from Home Customer Service Representative, you will play a vital role in delivering outstanding customer experiences. You will have the opportunity to provide support and assistance to customers across a range of industries, including technology, healthcare, retail, and more. This is an exciting remote opportunity that allows you to work from the comfort of your own home.

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Responsibilities:
  • Handle inbound customer inquiries via phone, email, or chat in a professional and efficient manner.
  • Provide accurate and timely information to customers regarding products, services, and company policies.
  • Resolve customer issues and concerns with empathy and a focus on customer satisfaction.
  • Upsell and cross-sell products or services based on customer needs and preferences.
  • Document all customer interactions and maintain accurate customer records.
  • Adhere to company guidelines and protocols to ensure compliance and security.
  • Collaborate with team members and other departments to resolve complex customer inquiries.
  • Continuously enhance your knowledge of products, services, and industry trends.
  • Achieve and exceed performance targets and goals.
Qualifications:
  • Prior customer service experience preferred, but not required.
  • Excellent verbal and written communication skills.
  • Ability to empathize with customers and provide exceptional service.
  • Strong problem-solving and decision-making skills.
  • Proficient computer skills and the ability to navigate multiple systems simultaneously.
  • Ability to adapt to a fast-paced and changing environment.
  • Highly motivated and self-driven with a strong work ethic.
  • Must reside within the United States and have access to a reliable internet connection.

Benefits:

At TTEC, we value our employees and offer a comprehensive benefits package including:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Career advancement opportunities
  • Employee discounts

How to Apply:

If you are interested in joining our dynamic team as a TTEC Work from Home Customer Service Representative, please submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our organization.

TTEC is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.