Tagger Jobs Netflix, Netflix Jobs Remote In UAE @Click Now To Know More ( Netflix Tech Support Specialist )
Job Details:-
Hiring Organization: Netflix
Post Name: Netflix Tech Support Specialist
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: AED20 To AED30/An Hour
Location: UAE
Full Job Description:
Netflix is one of the global’s leading entertainment services with 233 million paid memberships in over one hundred ninety international locations enjoying television series, films and games throughout a wide form of genres and languages. Individuals can play, pause and resume looking as a great deal as they want, anytime, anywhere, and may alternate their plans at any time.
Role
Netflix Tech help (NTS) professionals use their technical understanding and experience to provide technology aid to users, changing information and studying from interactions to prioritize, actionable understandings of the holistic user enjoy. As a Korean-speakme support professional, you play a vital role in helping Netflix personnel and their engagement with generation through analyzing consumer friction and collecting applicable facts. This starts offevolved the method of running with accomplice groups to improve the general generation revel in and permanently solve habitual troubles.
Duties
- Function the primary point of touch for customers searching for technical assistance
- Liable for gaining knowledge of how users enjoy technology via investigation, documentation, and categorization of interactions with a focus on tendencies and speak to reasoning
- Prioritize managing technical issues, triage/research bugs, be part of incident/outage management workflows, increase troubles to suitable companion businesses, and increase/maintain strong documentation to create a high-quality knowledge base revel in
- Recognize and join patterns in how customers experience era throughout 1st and 3rd birthday celebration technologies by using composing worm reports whilst wished
- Recommend and/or put in force experience upgrades, make function requests, bring to interest possibilities to create self-service answers, as well as productivity improvements
- Perceive and link ZenDesk tickets that show a pattern of conduct/consumer friction, curate the testimonies of the styles, and maintain the fitness of the consumer revel in Jira area
- Make sure that our users have interaction with us at the highest first-class technical guide partnership whilst conducting our organization’s method to learn from user experience
- Actively take part and make a contribution to efforts designed to improve how users experience both generation and help at/or running with Netflix
- Interact and work with our global group as a part of an basic consumer adventure revel in group, gathering vital information, records, and context to bridge the consumer experience and associate teams, the usage of compassionate and considerate comments/ideas
- Paintings to ensure Netflix’s dedication to fostering an inclusive environment is established in every side of our efforts
- Create an inspiring, empowering, collaborative, and supportive team surroundings, leading by example and flexing to roll up your sleeves and assist the team as wished
- Flexibility in operating hours to help meet the wishes of the enterprise
Capabilities & experience
- Important questioning abilties to troubleshoot, research, and diagnose complicated technical troubles by using utilising to be had systems and tools
- Sturdy documentation mindset, translating the information into know-how-base articles and/or person tales
- Able to proactively are seeking out possibilities to improve our consumer experiences and deliver cohesive ideas round innovative support techniques and alertness layout concerns
- Strong verbal exchange talents with verified capability to have interaction with customers thru numerous ingestion factors and communication structures; which include the ability for direct (digital) interplay with stakeholders as part of your investigation round a selected technology friction and the consumer experience
- Consistently developing your ability set whilst seeking out opportunities to learn
- Collaborative via listening, in search of to apprehend, and assisting
- Fluency in English and Korean is a should (commercial enterprise stage)
Tagger Jobs Netflix, Netflix Jobs Remote In UAE @Click Now To Know More ( Netflix Tech Support Specialist )
