Senior Customer Success Manager

Employer Industry: Employee Benefits Technology

Why Consider this Job Opportunity…
– Salary up to $140,000
– Opportunity for career advancement and growth within the organization
– Competitive pay, employer-paid healthcare, and stock options
– Chance to have a meaningful impact on a platform that is scaling rapidly
– Contribute to a values-based culture with an emphasis on empowerment and autonomy
– Work in a highly collaborative, cross-functional environment

What to Expect (Job Responsibilities):

– Strengthen customer relationships by providing exceptional support and being the face of the employer with customers
– Analyze data to understand customer engagement, identify product enhancements, and promote user adoption
– Track customers’ value, retention, and satisfaction to expand the employer’s footprint
– Partner with employer customers to establish and execute communication strategies maximizing impact
– Collaborate with product and sales teams to innovate on products and deliver value to customers

What is Required (Qualifications):

– 5+ years of customer success experience
– Experience with carriers, brokers, benefits admin/ben tech providers, or direct-to-employer relationships
– Entrepreneurial approach and comfort with ambiguity
– Strong project management and organizational skills
– Clear, empathetic, and proactive communicator

How to Stand Out (Preferred Qualifications):

– PMP experience is a plus

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