Live Chat Associate – Remote Work – CA

Job Description:

Aetna is seeking a dedicated and reliable Live Chat Associate to join our remote team in Phoenix, Arizona. As a part-time Associate Level role, you will be responsible for providing exceptional customer service and support to our clients through live chat. This position requires a minimum of 4 years of experience in a customer service role.

Responsibilities: –

Respond to customer inquiries and provide assistance through live chat in a timely and professional manner – Utilize decision-making skills to address customer concerns and provide solutions – Present information clearly and effectively to customers – Maintain a positive and helpful attitude to ensure customer satisfaction – Collaborate with team members to address complex customer issues

Requirements: –

4 years of experience in a customer service role – Excellent communication and interpersonal skills – Strong decision-making ability – Ability to present information in a clear and concise manner – Dedicated and reliable work ethic

Benefits: –

Disability insurance – Medical coverage – Paid overtime

Working Environment: At Aetna, we strive to cultivate a sense of ownership and responsibility at every level. We are committed to creating a supportive and inclusive work environment where all employees can thrive.

Equal Opportunity Statement: Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.