Jobs From Home Amex, Amex Virtual Customer Service Jobs In Canada @Click-To-Apply ( Customer Care Professional – American Express )
Job Details:-
Hiring Organization: American Express
Post Name: Customer Care Professional – American Express
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: CA$20 – CA$35/Hour
Location: Canada
Full Job Description:
As a brand built on going above and past to offer the fine patron revel in, having the maximum super colleagues is paramount. Because the face of the organization, you may create positive interactions with our clients each day– from curating a unique travel or life-style enjoy to assisting them with their normal wishes. And, you could grow your capabilities via enterprise-leading training and ongoing education, all even as learning what it means to constantly set the standard for global class, purchaser-first service. Discover your place in service on #TeamAmex.
Role & responsibilities:
Significant, profitable work carried out with integrity.
Right here’s just a number of what you’ll do in this function:
- Deliver global-magnificence customer service, whilst responding to purchaser inquiries and worries through multiple channels (calls, chat, cell messaging)
- Construct meaningful relationships with our customers thru a consultative technique, information their current and destiny desires, supplying first contact decision and negotiating a high-quality final results for the patron and American specific
- Enhance our clients’ enjoy with the aid of identifying opportunities to offer merchandise based on our Cardmembers’ needs
- Meet and exceed quality dreams, compliance regulations and productiveness goals
- Navigate laptop systems and packages to service our clients, and enable them to get the most from our on line and mobile systems
- Report essential information, such as payment details, clients exchange of info, change of cope with and travel notifications
- Re-prioritize and adapt to an ever-changing surroundings
Desired competencies:
Unique career journey fashioned through your expertise and curiosity
- Reveal personal excellence by way of remaining high-quality in tough conditions
- Display a passion to serve via delivering super provider in every interplay with our customers
- The capacity and resilience to paintings in a fast-paced and dynamic surroundings in addition to multitask, the usage of more than one structures and virtual tools to service our clients
- Robust interpersonal, communique, verbal and written abilities
- Assertiveness to handle hard conversations
- Extremely good negotiation, influencing and resourcefulness abilities
- Vital, analytical and forward questioning with problem-solving skills, and robust interest to element
- Confidence to work in a virtual environment
Preferred qualifications:
- Must have minimum 1 12 months applicable CSAT/NPS experience. Should have as a minimum a 12 months of voice account enjoy from the most recent company joined
- Top rate customer service experience (ideally in BFSI, additional billing enjoy additionally helpful) and/or income enjoy with a ardour for constructing consumer loyalty thru exquisite listening and relationship building
- Income enjoy (fee era / consultative selling)
- A success in preceding job (high performer)
- Must had been measured on customer VOC (Voice of purchaser) and AHT (common coping with Time) from the maximum recent enterprise joined
- Bachelor’s degree, associate diploma and university undergrads can also practice
Jobs From Home Amex, Amex Virtual Customer Service Jobs In Canada @Click-To-Apply ( Customer Care Professional – American Express )
