Amex Virtual Assistant Job – Work From Home In UK @Car-Kendra ( Premium Travel & Lifestyle Consultant )
Job Details:-
Hiring Organization: American Express
Post Name: Premium Travel & Lifestyle Consultant
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £20 To £30/Hour
Location: UK
Full Job Description:
Clients interplay
- Offer the total suite of customer service services (along with reserving, enquiries, requests) to our premium consumer
- Help our top class customers’ desires from air, lodging, car apartment, cruise, tour, dining, golf booking, live performance tickets, access to personal activities, as well as a huge range of different journey and lifestyle requests all around the global
- Reply to and observe-up journey and way of life enquiries by means of multiple verbal exchange channels
- Studies, advise and tailor-made luxury studies to our top rate customers
- Proactively provide options to customers and comply with via to make sure customers are fully glad with the service and product
- Stay up to date around top rate tour and comfort product
- Prepare written correspondence to customers whilst required to provide statistics asked through customers
- Examine customers’ lawsuits and make certain that they are sorted expeditiously and satisfactorily, reporting provider failures to source and making tips to prevent recurrence
- Identifying the basis causes of carrier incidents/disasters and provide answers to deescalate the client’s troubles
- Leverage and studies the usage of a selection of internal and external resources to gain a deeper knowledge of your clients and broaden possibilities to deliver extraordinary, proactive service
- Attend schooling and broaden applicable information and capabilities to uplift patron enjoy
Growing revenue producing possibilities
- Plan and carry out journey income sports to agreed sales volumes, goals, and merchandise
- Pick out and promote areas with potential for revenue generation to pass-promote, upsell services and products along with fee delivered offerings
- Broaden techniques intended to force business boom and to acquire particular goals in a dynamic surroundings
- Work collaboratively along with your crew to grow the business with customers in a seamless way
- Assume additional responsibilities and initiatives on the request of leadership group when needed to assist the business
Qualifications:
- Minimal of 2 years’ revel in in journey industry and/or concierge service industry
- Supply first rate degrees of customer support continually and try to offer the right answer for the client in an efficient and agreed timeframe
- A real passion, hobby, and primary understanding of tour locations; products & experiences is suitable – training may be supplied to develop and improve industry understanding
- Enjoy with Sabre or different GDS and or primary Fares & Ticketing could be fine
- Regular music file of meeting and exceeding performance & productivity metrics through excessive degrees of patron happiness and income generated
- Exceptionally prepared, potential to multitask, navigate across more than one structures and priorities and balance competing demands
- Exceptional verbal and written verbal exchange abilties
- Resilience, excessive degrees of dedication, agility and boom attitude are pre-needful for this position
- Wonderful attention to detail, with an ability to balance among efficiency and exceptional
- Capability to paintings a 7-day rotating roster varying between 8am – 10pm, Monday through to Sunday over twelve month
We returned our colleagues and their cherished ones with advantages and packages that support their holistic properly-being. Which means we prioritize their bodily, financial, and mental fitness through each level of existence. Blessings consist of:
- Aggressive base salaries
- Bonus incentives
- Guide for economic-properly-being and retirement
- Comprehensive medical, dental, vision, and life insurance
- Bendy paintings preparations and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave guidelines (relying for your area)
- Unfastened get entry to to international on-web site health centers staffed with nurses and docs (relying on vicinity)
- Unfastened and exclusive counseling support through our healthy Minds software
- Profession improvement and education opportunities
Amex Virtual Assistant Job – Work From Home In UK @Car-Kendra ( Premium Travel & Lifestyle Consultant )
