Amex Virtual Assistant Job – Work From Home In Canada @Car-Kendra ( Account Protection Specialist )
Job Details:-
Hiring Organization: American Express
Post Name: Account Protection Specialist
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: CA$20 – CA$35/Hour
Location: Canada
Full Job Description:
As a emblem constructed on going above and beyond to offer the great consumer revel in, having the maximum first-rate colleagues is paramount. As the face of the enterprise, you may create high quality interactions with our clients every day – from curating a completely unique journey or lifestyle enjoy to helping them with their regular wishes. And, you can develop your capabilities via enterprise-main training and ongoing training, all whilst gaining knowledge of what it method to constantly set the standard for international magnificence, purchaser-first carrier.
- As an Account protection expert you’ll be chargeable for constructing relationships with our clients. This function will involve making outbound or inbound calls, for you to become aware of fraudulent costs.
- The function additionally involves reviewing fraud claims from Card individuals, and servicing transaction stage credit score and fraud associated inbound calls from merchants
- Making a seasoned-lively try and become aware of fraudulent costs via inbound and outbound calls.
- Answer inbound calls from Card contributors and installation/motion fraud instances on calls
- Assessment fraud claims from Card individuals. Upon evaluate, a choice needs to be made to either accept the declare from the card member or reject it for price of the balance owed and in the end creating a touch with the service provider via correspondence. Eventually, vital preservation to the account is required, to ship appropriate correspondence and make monetary adjustments to either events and notate the account.
- Service transaction stage credit and fraud associated inbound calls from traders and card members
- Come across and decrease credit score and fraud risk whilst enabling worthwhile spend at the equal time
- Real time, transaction level credit and fraud hazard tests
- Factor of Sale (POS) approval
- Rate reversals
- Clear up cases within the assigned empowerment restrict
A a success Account safety expert is person who:
- Has a proven ability to provide exceptional customer support to our card contributors/traders, by demonstrating empathy, constructing rapport, energetic listening and displaying expertise
- Make use of their knowledge of merchandise and service to offer high quality solutions
- Remarkable analytical abilities and capability to make correct decisions
- Communicates in a expert way, main the conversations with the card contributors/traders towards a mutually beneficial final results
- Drives effects, profits private satisfaction from achieving fine effects for the employer
- Can offer pleasant service within specific branch targets
- Splendid communique and customer service skills
- Good time control and prioritizing of duties
- Capability to paintings inside a busy and traumatic team environment
Qualifications
- Minimal work revel in of 2 years of customer support experience in a be in a related enterprise, over the telephone, with a passion for building purchaser loyalty through fantastic listening, dating constructing and verbal conversation
- Must have previous Fraud enjoy
- Potential to paintings in a fast paced metric pushed environment with gifted multitasking and navigation
- Tested consultative experience, capacity to persuade, inventive
- Innovative problem-fixing, eager to find custom designed solutions
- Bachelor’s diploma, associate diploma, university undergrads might also observe
Amex Virtual Assistant Job – Work From Home In Canada @Car-Kendra ( Account Protection Specialist )
