American Express Work From Home – Remote In UK @Car-Kendra ( Corporate Account Services Analyst )
Job Details:-
Hiring Organization: American Express
Post Name: Corporate Account Services Analyst
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £20 To £30/Hour
Location: UK
Full Job Description:
As a logo constructed on going above and beyond to offer the exceptional client revel in, having the maximum super colleagues is paramount. Because the face of the enterprise, you could create superb interactions with our clients every day–from curating a completely unique travel or life-style revel in to helping them with their regular desires. And, you can develop your competencies thru enterprise-leading training and ongoing coaching, all at the same time as mastering what it means to continually set the same old for global elegance, customer-first carrier. Discover your vicinity in carrier on #TeamAmex.
How will you are making an impact in this role?
- Chargeable for contacting clients with past due bills to relaxed the agreement of the account. Additionally they do preventive work to keep away from destiny overdues with accounts which have a excessive exposure.
- To manage threat and reduce credit card and via a scientific credit and control approaches and coverage.
- Obtaining the important information to research company customer money owed to discover root purpose and make sound credit score decisions to make sure we can control appropriate risk each company client and cardmember to American express.
- To ensure profitability and imparting answers based totally each company card character and clients needs.
- To study and reveal credit worthiness both company customers to consider spending limit for company consumer/expansion or cancel account for each.
- To address corporate clients’ enquiry or refer card member disputes, enquiries and compliant to concerned branch.
- Paintings the case with the aid of inbound and/or outbound telephone contact on each corporate merchandise and BTA.
- To address cease to give up manner of commercial enterprise tour Account product.
- Make sure high widespread of offerings are achieved with first-class.
- Able to take care of CM or PA’s inquiries/lawsuits independently.
- To work the case although incoming and outgoing calls with the aid of coping with hazard and minimize credit score loss through a scientific decisioning and dunning tactics and additionally ensure balancing with customer pleasure at positive stage.
- Correct co-operate with the colleageues and the opposite branch with easily.
- Manipulate the request by using the usage of credit score method balancing with servicing clients
- Conduct performance analysis, using all type of records to be had such as cardmember’s charge records, spending & charge sample as well as financial data.
- Display and review cardmember and customers’ credit score worthiness and credit score history to recall spending restriction control/enlargement or cancel account.
- Capable of deal with customers’ enquiry or referring card member disputes, enquiries and compliant to concerned department.
- Alignment with ACT, GCP, CFN, CEN and TMC to make certain customers’ requirements are met.
- Make sure procedures are in location to drive Prioritization and well timed decision making.
- To make certain timely transport of first-class services to customers.
Minimal qualifications
- At least 2 years revel in in credit analysis or related field.
- Bachalor’s diploma in commercial enterprise related i.E. Enterprise management, financial.
- Strong Analytical and negotiation talent.
- Potential to cope with high stress from volume of work.
- Sturdy customer consciousness and proven hassle fixing capabilities.
- Desirable command of written and spoken English.
- Pass purposeful crew work: GCP, journey, global service, DP.
- Have to be able to co-ordinate and deal with multiple responsibilities concurrently.
- Able to perform laptop.; word, Excel, power factor.
- Tough operating, team work spirit
American Express Work From Home – Remote In UK @Car-Kendra ( Corporate Account Services Analyst )
