American Express Remote Jobs Virtual – Customer Care UAE @Click Now To Know More ( Customer Experience Coach )
Job Details:-
Hiring Organization: American Express
Post Name: Customer Experience Coach
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: AED20 To AED30/An Hour
Location: UAE
Full Job Description:
This function is of a human beings chief position in the purchaser Engagement network (CEN) US team. CEN is a global team of 10,000+ committed colleagues who positioned our customers on the center of the entirety they do. This company is a part of an interesting new leadership structure that is designed with career improvement in thoughts, redefining duties and empowering leaders to lean into their strengths as one among 3 new professional teach roles: Operations assist, client revel in, and overall performance improvement.
Running outdoor of traditional hierarchies, these 3 new roles offer professional guide for patron Care specialists (CCPs) to supply awesome carrier each day to American explicit patron Card participants round the sector. Via their tight-knit collaboration, these 3 professional teach roles work collectively to support and drive overall performance amongst their pods of CCPs
As a expert educate you will split a while among your Pod leader duties and your Specialism:
Pod chief: As a humans leader you’ll be crafting a experience of network in your Pod – (a collection of CCPs who can be reporting to you directly), through check-ins, huddles and enabling a Peer Mentor lifestyle. In addition to acting as first point of contact for well-being, you’ll display your backing in your CCPs via powerful career improvement conversations.
Your Specialism – customer enjoy: dedicated to driving CCP overall performance thru training at the same time as partnering intently with different professional Coaches. As a purchaser revel in mentor, you may paintings in 3-month rotations, supporting the pinnacle 90 percentage CCPs primarily based for your region of knowledge, even as training to any and all behaviors holistically, along with fee generation, to force world-class customer support and effects.
Pod chief obligations:
- Demonstrate extremely good and approachable leadership to a set of CCPs as their special Pod leader
- Empower and inspire CCP colleagues to your pod to reap their career targets thru frequent and relevant improvement conversations, consisting of the mid-yr and year-end evaluation technique
- Lead your pod through your inclusive leadership, and by worthwhile and recognizing overall performance and attempt
- Adapt to real-time needs and durations of high call quantity via taking stay consumer companion worries and/or purchaser calls
Client revel in instruct obligations:
- Offer CCPs with world-elegance coaching that inspires and drives person and ordinary overall performance in KPIs across the top 90 percent of CCPs
- Assist CCPs with coaching plans that enhance their getting to know and development through scheduled and in-the-moment interactions
- Champion everyday call calibration classes and huddles with fellow professional Coaches, fostering a culture of peer coaching, excellent-practice sharing and gaining knowledge of
- Collaborate within the group of consumer experience Coaches and react to real-time queries from CCPs, supporting them with customer conversations and troubles.
- Create engaging and a laugh huddle content material for all Pod Leaders targeted on commonplace regions of possibility
Preferred capabilities & qualifications
- Show ardour and exuberance for coaching, with a demonstrated capacity to have interaction CCPs and drive overall performance
- Observant and attentive in identifying and determining customer support opportunities
- First-rate time management and ability to take an agile technique amidst more than one priorities in a fast-paced and dynamic surroundings
- Assured managing tough conversations and taking responsibility for client escalations
- Display non-public excellence by way of remaining advantageous in hard situations
- Advanced interpersonal, communique, and collaboration skills
- Self assurance to work in a hybrid surroundings
- Knowledge of the LEAD training framework
American Express Remote Jobs Virtual – Customer Care UAE @Click Now To Know More ( Customer Experience Coach )
