American Express Remote Jobs Virtual – Customer Care Canada @Click-To-Apply ( Customer Care Professional )
Job Details:-
Hiring Organization: American Express
Post Name: Customer Care Professional – Rotational Night shift
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: CA$20 – CA$35/Hour
Location: Canada
Full Job Description:
At American express, you’ll be recognized in your contributions, leadership, and effect—every colleague has the opportunity to share inside the corporation’s fulfillment. Together, we’ll win as a crew, striving to uphold our organisation values and powerful backing promise to offer the arena’s excellent client enjoy each day. And we’ll do it with the maximum integrity, and in an surroundings where everyone is seen, heard and feels like they belong.
- Supply world-class customer service, at the same time as responding to patron inquiries and issues through multiple channels (calls, emails)
- Construct significant relationships with our customers thru a consultative approach, know-how their cutting-edge and destiny needs, offering first touch decision and negotiating a high-quality outcome for the customer and American explicit
- Decorate our customers’ revel in with the aid of figuring out possibilities to offer merchandise based on our Cardmembers’ desires
- Meet and exceed first-rate desires, compliance rules and productiveness objectives
- Navigate computer systems and applications to service our clients, and allow them to get the most from our on line and mobile systems
- Document important data, along with fee information, clients trade of details, change of cope with and journey notifications
- Re-prioritize and adapt to an ever-changing environment
Desired competencies:
- Particular profession journey formed via your talent and interest
- Reveal personal excellence by way of remaining positive in difficult conditions
- Show a ardour to serve by way of turning in high-quality provider in every interaction with our customers
- The potential and resilience to work in a quick-paced and dynamic surroundings as well as multitask, the usage of multiple systems and digital tools to provider our clients
- Strong interpersonal, communication, verbal and written talents
- Assertiveness to address tough conversations
- First-rate negotiation, influencing and resourcefulness skills
- Critical, analytical and ahead thinking with trouble-fixing abilities, and sturdy interest to detail
- Self assurance to paintings in a virtual environment
Extra details:
- Area: Menara prestige, Jalan Pinang, Kuala Lumpur office area – based totally at the evolving state of affairs with Covid-19, we can behavior the brand new rent orientation and the four months schooling within the office. As soon as certified, the crew will slowly migrate to a hybrid working surroundings
- Administrative center Flexibility: complete time. Night time Shift – shifts can begin between 8pm-5am nearby time.
- American express offers a awesome and numerous working environment.
- High overall performance is rewarded with goal driven incentives
- At American explicit’ discretion this role may be work from home and adjusted lower back to “in workplace” at any time
American Express Remote Jobs Virtual – Customer Care Canada @Click-To-Apply ( Customer Care Professional )
