American Express Remote Jobs, Amex Jobs From Home In UAE @Car-Kendra ( Lead Analyst )
Job Details:-
Hiring Organization: American Express
Post Name: Lead Analyst
Qualification: Bachelor Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: AED40 To AED60/An Hour
Location: Dubai, UAE
Full Job Description:
The global services organization (GSG) is made out of several interconnected commercial enterprise units which together provide service on a worldwide scale, gambling a crucial function in supporting American explicit acquire its imaginative and prescient of being the sector’s most respected provider brand.
As a part of GSG, the worldwide Servicing Enablement (GSE) group is accountable for process design & engineering, capability control, governance, analytics, cost technology and mastering across GSG. The group is answerable for providing unwavering help to all our customer Care professionals and specialists who serve our customers globally each day. GSE is likewise answerable for the employer grievance middle of Excellence chartered with ensuring American express has a strong lawsuits management software.
The location is in international contact and potential management (GCCM). GCCM is answerable for all name extent forecasting, capability/body of workers planning, operational price control, configuration, and real time performance management & monitoring for GSG across various markets globally. The institution executes plans constructed with the aid of the Forecasting & business planning groups and manages 24/7 actual-time performance in the voice and digital channels. The organization ensures that strong schedules are designed to meet the call for of every day operations. The schedules are aligned to intraday/intraweek call extent distributions for all markets and features of commercial enterprise.
How will you’re making an impact in this role?
- Intra-day call type/phase performance management
- Shrinkage / off the telephone sports management, Intraday Schedules control and recommend agenda adjustments foundation enterprise requirement
- Execution of service Code Alert techniques
- Centralized touch for operations leaders for actual time enterprise performance management
- work with brief time period Forecasting crew in GCCM for Intra Day overall performance (IDP) & Staffing outlook
- communicate structures, voice response & telecommunication issues to the applicable groups
- Proactively become aware of method development opportunities
- maintain robust relationships with the operation’s leaders to enhance average information and recognition of daily/weekly commercial enterprise affects
- Shift – Rotations: 24 *7
Minimum qualifications
Useful talents:
- Bachelor’s degree (Economics / mathematics / information/ records Analytics); MBA or equal is a plus
- 2+ years of relevant revel in in group of workers real time management/ Operations/MIS analytics might be preferred
- Skillability in body of workers control equipment including Avaya, eWFM, Genesys/ConneX as well as know-how of name center volume drivers and forecasting/team of workers planning approaches might be an brought advantage
- Robust written and verbal verbal exchange talents with demonstrated fulfillment in growing and undertaking displays to big / senior / difficult audiences, a plus
- Robust organizational and project management capabilities
- Proven potential to control multiple priorities effectively with a song record of using results efficiently even as assembly cut-off dates
- Robust relationship and collaboration competencies, including the potential to paintings in a particularly matrixed environment
Behavioral abilties/capabilities:
- Grants excessive nice work with direction and oversight
- Is familiar with paintings desires and seeks to recognize its significance to the commercial enterprise
- Feels secure taking decisions/ calculated risks primarily based on information and instinct
- Bendy to fast adjust round moving priorities, more than one demands, ambiguity, and fast exchange
- Continues a fine mind-set while supplied with a barrier
- Confirmed potential to assignment the popularity quo & build consensus
- effective team player with a high degree of integrity
Technical competencies/ information of platforms:
- Talent with Microsoft workplace, particularly Excel, and PowerPoint
- Challenge management skills, understanding and experience of efficiently main projects, a plus
- Potential to deal with huge data sets & prior programming experience in SAS, sq., Python and/or HQL (Hive query Language) to write down codes independently and successfully will be useful
- Know-how of device mastering can be an added gain
- Exposure to large information platforms such Cornerstone & visualization equipment such Tableau, a pleasing to have
We back our colleagues and their cherished ones with blessings and packages that assist their holistic nicely-being. Which means we prioritize their physical, monetary, and mental health via every degree of lifestyles. Blessings encompass:
- Competitive base salaries
- Bonus incentives
- Aid for economic-properly-being and retirement
- Comprehensive medical, dental, imaginative and prescient, life insurance, and incapacity blessings (depending on place)
- Bendy paintings preparations and schedules with hybrid and digital options with Amex Flex
- Generous paid parental depart regulations (relying to your place)
- Unfastened access to international on-site wellness facilities staffed with nurses and docs (depending on place)
- Free and exclusive counseling support via our wholesome Minds software
- Career improvement and training possibilities
American Express Remote Jobs, Amex Jobs From Home In UAE @Car-Kendra ( Lead Analyst )
