American Express Customer Support Jobs WFH @carkendra
Job Details:-
Hiring Organization: American Express
Post Name: Analyst
Qualification: Associate Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20-$30 Per Hour
Location: USA
Full Job Description:
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you’ll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your commitment, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to uphold our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity and an environment where everyone is seen, heard and felt. Join the Amex team and let’s lead the way together.
Meeting summary:
Product and Partner Support (PPE) is part of American Express Global Merchant and Network Services (GMNS). The group is responsible for configuring customers and internal systems of American Express, establishing connections (iVPN, MPLS/Ethernet and other types of connections) between customers and the American Express network, certification (guest rights, entry, product , together, etc.) . Our main customers are traders, manufacturers, network operators and acquirers. EPI’s mission is to ensure that our business partners can successfully transact business with the American Express network in accordance with American Express’ specifications, rules and regulations.
Duties and Responsibilities:
PPE Integration Analysts are responsible for leading integration efforts that help ensure customers can successfully connect to transactions across the American Express network. Successful candidates will be responsible for building relationships with internal and external customers, managing integration projects (this includes supporting network integration, facilitating customer implementation and solutions and production that allows for adoption the cards) and professional representation of EPI to all customers. (internal and external).
Eligibility:
Ability to build effective relationships with stakeholders and collaborate in various business sectors. Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet).
Have good customer service skills. Effective communication skills (both verbal and written).
Exceptional project management skills, including the ability to effectively manage 20-30 projects simultaneously. Good problem solving skills.
Ability to translate technical specifications to non-technical business partners. Great attention to detail.
Ability to effectively manage escalations. Ability to effectively lead and manage project execution.
Strong energy to overcome and able to work in a team. A strong work ethic is fun and positive.
Must be fluent in English and Spanish
Other posts:
Knowledge of payments industry and emerging technologies preferred. Knowing the license, financial and bankruptcy information file format is required.
Familiarity with American Express payment platforms and processing is beneficial.
American Express Customer Support Jobs WFH
How to prepare for an interview in USA:
Preparing for a job interview in the United States involves several steps to present yourself as the best candidate for the job. Here are some tips to help you prepare for your interview.
- Company Research: In-depth research of the company to understand its values, mission and culture. This will help you meet the unique needs of your business and show that you are the right fit for the organization.
- Review Job Description: Review the job description and identify the key skills and qualifications required for the position. This can help you prepare specific examples and stories that demonstrate your abilities and qualifications.
- Prepare answers: Prepare answers to questions such as “Tell me about yourself” or “Why do you like this role?” » Practice your answers with friends and family to gain confidence and make your answers clear and concise.
- Appropriate dress code: Dress for the interview. In the United States, it is customary to wear professional attire such as a suit or dress for a job interview.
- Bring a copy of your resume: Bring a copy of your resume, curriculum vitae, and other necessary documents to the interview.
- Be on time: Plan to arrive at least 15 minutes early for your interview if there are any expected delays. Show your passion: During the interview, show your passion for the position and the company. Get involved, ask questions and express your interest in the opportunity to work for the organization.
- After the interview: Send a thank you letter or email to the interviewer within 24 hours of the interview. This can help you stand out and show off your skills and enthusiasm for the position.
Follow these tips to increase your chances of succeeding in an interview in the United States.
Why choose the United States to work:
There are many reasons why people choose America for jobs.
- Best Jobs: The United States is home to some of the largest and most successful companies in the world that provide job seekers with great jobs in a variety of industries.
- Competitive salaries: Wages and salaries in the United States are among the highest in the world and the cost of living is reasonable. Competitive salaries make it an attractive destination for those looking to advance their careers and improve their livelihoods.
- Foreign Workers: The United States has a diverse workforce that offers people of different races and ethnicities the opportunity to work and succeed in their careers.
- Professional Development: The United States offers great professional development opportunities such as networking, training, and mentorship.
- Innovative work culture: The United States is renowned for its innovative and creative work culture, which encourages employees to think outside the box, take risks, come up with new ideas, and be happy.
- Work-Life Balance: Many companies in the United States offer flexible work arrangements, such as telecommuting and flexible working arrangements, to help employees achieve a better work-life balance.
- Visa schedule: The United States has several visa schedules for foreign workers, which makes it easy for qualified professionals to travel to the United States for work.
American Express Customer Support Jobs WFH @carkendra
