Customer support representative – CA
About the role
We are looking for a dedicated and enthusiastic Part-Time Customer Support Representative to join our growing team at Bristle Health. In this role, you will be a vital part of our customer service department, ensuring our customers have a seamless and positive experience while interacting with our products or services.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, or phone.
- Provide accurate information and assistance to resolve customer issues or questions.
- Maintain a strong understanding of our products or services to address customer concerns effectively.
- Assist with order processing, returns, and exchanges.
- Collaborate with other team members to ensure customer satisfaction and resolve complex issues.
- Keep detailed records of customer interactions and feedback for analysis.
- Identify and report product or service issues to the appropriate teams for resolution.
- Continuously improve knowledge of products and services to better assist customers.
Requirements:
- Previous customer service experience preferred but not required.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Proficiency in using customer support software and tools (training will be provided). Bonus if you have experience with Intercom and Shopify.
- Passion for delivering exceptional customer service.
Benefits:
- Competitive hourly wage.
- Opportunities for growth within our startup company.
- Flexible work schedule.
- Training and development opportunities.
- A supportive and collaborative work environment.
How to Apply:
If you are passionate about providing outstanding customer support and want to be part of a dynamic startup team, we’d love to hear from you!
About Bristle
Bristle helps people understand and improve their oral health. We developed an at-home oral microbiome test to measure oral health status – including risk factors for cavities, gum disease, and bad breath. We use those insights to help people improve their oral and overall health through personalized recommendations, education, and behavioral change.
