American Express Virtual Customer Service Jobs In US @ Click To Know More ( Business Analyst )
Job Details:-
Hiring Organization: American Express
Post Name: Analyst
Qualification: Graduation
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30 /An Hour
Location: USA
Full Job Description:
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you’ll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values and our strong commitment to support and deliver the best customer experience in the world every day. But we will do this with integrity in an environment where everyone is seen, heard and felt. Join the Amex team and let’s lead the way together.
How can you make an impact on this project?
Global Merchant Services (GMS) is the acquirer, processing and marketing agent for millions of merchants worldwide that accept American Express cards.
The incumbent is part of the Strategy, Planning and Analytics team and will support the US Customer Management team. ad hoc research and policy implementation. The Strategy, Planning and Analytics team also helps the US Client Management (CLM) team to be more efficient by helping them manage their work and identify opportunities for improvement through reporting, analysis and management.
This is a great opportunity for everyone to gain in-depth knowledge of customer transactions while building strong relationships with leaders and partners to develop customer management reports and create research. new. This analyst must have strong technical and analytical skills, be efficient and comfortable working with internal clients.
Specific services:
Manage the goal setting process for all sales and customers in the US, working with key stakeholders and US customer management and GS&C executives.
Conduct in-depth analysis of key business performance indicators, demonstrate trends and identify implications and opportunities for the business.
Connect with key business partners through GMS MS-U.S. (eg, regional managers, SVPs / VPs of customer management, pricing, finance) to develop strategic plans and KPI targets.
Communicate effectively with key stakeholders to develop measurement and analysis strategies, processes and tools to determine the effectiveness of new strategies and approaches to meet business needs. Coordinate and coordinate with various teams including regional planning and reporting teams, finance, pricing and other GMS teams to ensure consistency.
Supports annual processes such as forecasting, planning, goal setting and benchmarking. Participate in the analysis of current stories, identify opportunities for automation, remove redundancies and fill story gaps.
Minimum Qualifications
Good communication and cooperation
Advanced knowledge of Microsoft Excel
Focus on the best content and delivery
Analytical skills, which can interpret data, provide valuable insights, and provide relevant analysis
Problem solving and project management skills
Ability to adapt and adapt to changing business needs and priorities
Comfort in a dynamic and dynamic environment has many priorities.
Ability to meet time sensitive senior leadership requests
Strong service ethos and willingness to support prompt issue resolution in a global environment
Strong relationship-building skills
Programming expertise using SAS, Python and/or Hive a plus
Reporting experience where the audience spans from middle-management to senior leadership a plus
PowerPoint skills a plus
How to prepare for an interview in the USA:
Preparing for a job interview in the USA requires several steps to ensure that you present yourself as the best candidate for the position. Here are some tips to help you prepare for your interview:
- Research the company: Research the company thoroughly to understand its values, mission, and culture. This can help you tailor your responses to the company’s specific needs and show that you are a good fit for the organization.
- Review the job description: Review the job description and identify the key skills and qualifications required for the role. This can help you prepare specific examples and stories that demonstrate how you possess these skills and qualifications.
- Prepare your responses: Prepare responses to common interview questions, such as “Tell me about yourself” or “Why are you interested in this role?” Practice your responses with a friend or family member to gain confidence and ensure that your answers are concise and clear.
- Dress appropriately: Dress professionally for the interview. In the USA, it is typical to wear business attire for job interviews, such as a suit or dress.
- Bring a copy of your resume: Bring a copy of your resume, a list of references, and any other relevant documents to the interview.
- Be on time: Plan to arrive at least 15 minutes early to the interview to allow time for unexpected delays.
- Show enthusiasm: Show enthusiasm for the role and the company during the interview. Be engaged, ask questions, and show that you are excited about the opportunity to work for the organization.
- Follow up after the interview: Send a thank-you note or email to the interviewer within 24 hours of the interview. This can help you stand out and demonstrate your professionalism and interest in the role.
By following these tips, you can increase your chances of making a positive impression during your job interview in the USA.
Why To Choose USA For Job:
There are several reasons why people choose the USA for job opportunities:
- High-quality job opportunities: The United States is home to some of the world’s largest and most successful companies, providing job seekers with access to high-quality job opportunities in various industries.
- Competitive salaries: Wages and salaries in the USA are among the highest in the world, and the cost of living is relatively reasonable. The competitive salaries make it an attractive destination for people looking to build a career and improve their standard of living.
- Diverse workforce: The USA has a diverse workforce, which can provide opportunities for people from all backgrounds and cultures to work and succeed in their chosen field.
- Professional development: The USA offers excellent opportunities for professional development, such as networking events, training programs, and mentorship programs.
- Innovative work culture: The USA is known for its innovative and creative work culture, which encourages employees to think outside the box, take risks, and come up with new and exciting ideas.
- Work-life balance: Many companies in the USA offer flexible working arrangements, such as telecommuting or flextime, which can help employees achieve a better work-life balance.
- Visa opportunities: The USA offers various visa opportunities for foreign workers, making it relatively easy for qualified professionals to relocate to the country for work.
American Express Virtual Customer Service Jobs In US @ Click To Know More ( Business Analyst )
